windb Privacy Policy

This Privacy Policy ("Policy") is issued by windb online casino and betting platform ("windb", "we", "us") and applies to every member ("you", "user") who uses our website and services. By using windb's services, you are considered to have fully accepted the terms of this Policy. Please read this document carefully.

windb collects various types of information to operate its services. The types of data collected and their purposes are described in detail below.

1.1 Registration Information

When you create an account on windb, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka / BDT)
• User-chosen password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we may request identity verification documents at certain stages:

• National ID card (NID) or passport copy
• Driving licence (where applicable)
• Recent utility bill or bank statement (for address verification)

1.3 Transaction Information

We record your deposit and withdrawal history. This includes: transaction amounts, payment methods (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction dates and times. This information is essential for maintaining financial records and resolving disputes.

1.4 Device and Technical Information

When you use windb's services, our system automatically collects the following information:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Session duration and page view history
• Referral URL (the site you came from)

1.5 Cookies and Tracking Technologies

windb uses cookies, local storage, and similar technologies. These are used to remember your login state, save your preferences, and improve site performance. You can manage cookies through your browser settings, though doing so may limit some site features.

windb uses collected data only for specific and legitimate purposes. Our main purposes for using data are as follows:

2.1 Account Management and Service Delivery

Your information is used to create and manage your account, process transactions, apply bonuses and promotions, and provide customer support. This is essential for the smooth running of all core windb services.

2.2 Security and Fraud Prevention

We use your information to keep your account and financial transactions secure. This data is analysed to detect suspicious activity, prevent multiple accounts, and block unauthorised access.

2.3 Ensuring Responsible Gaming

windb is committed to responsible gaming. By monitoring your gaming behaviour, we can identify potentially problematic patterns and, where needed, offer you support. This is entirely in your interest.

2.4 Legal Compliance

We are obligated to retain certain data to comply with applicable laws and regulations. We may be required to provide information upon a valid legal authority request or court order.

2.5 Service Quality Improvement

By analysing user experience, we continually improve the quality of windb's services. We use your preference and behavioural data to present more relevant content and offers.

2.6 Communication and Notifications

Your email or mobile number is used to send important notifications about your account, transaction confirmations, security alerts, and service updates. You may opt out of promotional communications at any time.

windb applies industry-standard security measures to keep your information safe.

3.1 Encryption and Security Technology

Our entire platform is secured with SSL (Secure Socket Layer) encryption, which keeps all data transmission between your browser and our servers safe. Sensitive information, including passwords, is stored in hashed form — no staff member can view it directly.

3.2 Access Control

Only authorised staff can access your personal information, and only for professional reasons. We regularly review and update our security measures.

3.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain transaction data may be retained for a defined period to meet legal obligations and allow for potential dispute resolution.

3.4 Response to Data Breaches

In the event of a data security breach, we will make every effort to notify affected users as quickly as possible and will take the necessary steps to limit any harm.

windb does not sell your personal information or transfer it to third parties for any commercial purpose. However, certain information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete transactions, we transmit your payment information to the relevant payment service providers (bKash, Nagad, Rocket, Upay, banking institutions). This information is used solely to process the transaction.

4.2 Technology Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) and technology infrastructure partners may access operational data within defined limits. They operate under their own privacy policies and agreements.

4.3 Legal Authorities

windb may be required to provide information in response to valid legal orders, court directions, or requests from law enforcement agencies. In such cases, we will try to notify you as far as possible, unless prohibited by law.

4.4 Business Transfers

In the event of a change in ownership, merger, or acquisition of windb, user information may be transferred to the relevant new entity. The new entity will be required to maintain protection standards consistent with this Privacy Policy.

As a windb user, you have the following rights:

5.1 Right of Access

You may request a copy of the information windb holds about you at any time. We will respond to your request as quickly as reasonably possible.

5.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

5.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a set period has elapsed.

5.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. An option to unsubscribe from promotional emails or messages is included in every communication.

5.5 Account Closure

You may request to close your windb account at any time. The account closure process will be completed after any outstanding balance has been withdrawn.

To exercise any of the above rights or to submit a related request, please contact our support team.

windb's services are for persons aged 21 and over only. We do not knowingly collect or process information from anyone under the age of 21. Age verification is in place at registration, and identity documents may be used to verify age where required.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

windb's servers and service infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh. However, regardless of where data is stored, we are committed to maintaining the protection standards described in this Policy. We follow the applicable legal framework for data transfers.

windb's platform is connected to third-party services through game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.) and payment services. These third parties have their own privacy policies, for which windb is not responsible. You are advised to read the individual policies of these providers.

windb reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you by email or via a platform notification. The "Last updated" date at the top of the Policy will always be kept current. Continued use of the service after changes are made will be taken as acceptance of the updated Policy.

This Privacy Policy has been drawn up in accordance with applicable international data protection standards. Users are themselves responsible for complying with the applicable laws of their own country. windb makes no claim to any specific licence or government authorisation.